Chief Operating Officer

RESPONSIBILITIES:

Strategic

• Contribute to the future direction, strategy, and operations of the company’s business. This includes providing proactive leadership, leading and coaching teams towards delivering the operational targets.
• Ensure the company’s activities are professionally managed. This includes governance guidelines, risk management, internal control, customer service and business development.
• Review and improve the department’s managerial structure: org chart, headcount budget, procedures, KPI’s etc. to boost productivity and service delivery.
• Develop a working culture for the operations department aligned with the company’s vision, mission & core values.

Operational

• Lead and continuously develop the operations function.
• Provide guidance to the operations, technical and HSSE teams and communicate a clear understanding of job responsibilities, objectives, deadlines and performance expectations.
• Monitor day-to-day operations to support the strategic objectives of the company.
• Uphold the highest HSSE standards.
• Assist with contingency planning and crisis management.
• Contribute to incident investigations and support all safety programs.
• Together with peers, develop local market expertise, intelligence and contacts and play an active part in key account management and development.
• Support and contribute to the application of technology and systems used for improving the port’s efficiency and deliver first class customer service.
• Ensure a high level of customer service both internal and external.
• Set objectives and manage performance of the function and all its components. Cascade individual KPI’s down the operations department, ensuring all are working towards the same goals.
• Oversee the development and deployment of key managers and successors within the operations function.
• Own the department’s annual budget, be on top of the variable costs and make cost conscious decision.
• Manage projects supporting the port’s optimization.
• Responsible for promoting innovation, awareness and adoption of new tools and technology-enabled work practices that will improve productivity and effectiveness.

REQUIREMENTS:

• Completed post-graduate studies in port and/or terminal management, maritime or relevant technical or business field.
• Fluent English and Vietnamese are required.
• +10 years of experience in similar position.
• Solid understanding of modern terminal operations and terminal management systems.
• Proven management skills especially regarding team improvement, performance management, coaching, giving feedback and motivating teams and individuals.
• Strategic thinker, able to prepare and execute new solutions.
• Excellent communication and cross-functional cooperation capabilities. Team player and team leader.
• Can-do attitude, unquestionable integrity, passion for shipping, service delivery mindset.
• Leadership skills include project management, change management and adapting to new conditions.
• Solid understanding of the shipping industry end-to-end and an ability to relate with shipping companies, consignees, associated parties and authorities.
• Experience in cost and productivity optimization through process optimization, as well as design and implementation of new operation procedures.